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Ronald McDonald House Charities of Charleston currently has 2 positions open.  A Guest Services Night Manager and a Housekeeping role. We are always accepting new resumes. Please e-mail HR@RMHCharleston.org 

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Job Title: Guest Services Night Manager

Reports to: Directors of Operations

Position Summary: The Guest Services Night Manager is responsible for guest relations and night auditing, security of daily operations for the Ronald McDonald House.  This role demands flexibility.  He/she is responsible for implementing the mission of RMHC Charleston under the direction of the Directors of Operations.  Responsibilities will vary and include, but not be limited to, the following:

Essential Qualifications

1. Upholds RMHC Charleston values and vision by providing guest relations/hospitality and an atmosphere of warmth to families of pediatric patients and ensuring a compassionate culture.
2. The ideal candidate holds a college degree or has experience in the Hospitality industry.
3. Candidates are expected to have excellent skills in organization, planning, time management, decision making and problem solving.
4. The Guest Services Manager must be dependable, trustworthy and conduct him/herself at all times in a manner that reflects positively to this organization. He/she must be an effective team leader as well as team member.
5. Represents RMHC Charleston to the community through interaction with the families and hospital staff, volunteers and other team members. Maintains a consistent line of communication with shift colleagues to ensure continuity of services and necessary information. Ability to clearly relay our daily needs, rules, eligibility requirements and general information about the organization.
6. Addresses guest issues as they arise and is able to discuss and resolve conflicts with families according to the RMHC Charleston Code of Conduct.
7. Records and audits guest services data especially daily waitlists, guest lists, and occupancy reports
8. Oversees referrals, room assignments, check-in and check-out procedures and communications with local hospitals.
9. Tenacity in systems and data work is required.
10. Communicates regularly with a variety of hospital professionals handling and collecting confidential information for family admission process
11. Medicaid insurance processing is required
12. Willingness to take on additional responsibilities as assigned or in the event that coverage is not available within the Guest Services Department.
13. Provides 24-hour on-call support, on a rotating schedule, and may include coverage other shifts if employees calls out sick.
14. Restocks the kitchenette, family shelves and dry pantry, as required and sets up daily breakfast
15. Inspects and cleans laundry rooms and breast milk freezer, as required
16. Leaves recaps and action for morning team on required inventory management and ordering
17. Coordinates maintenance and repair lists throughout the House, as needed
18. Updates the maintenance and communication logs, in a timely manner.
19. Secures the building and conducts routine walk thrus and coordinates with Public Safety and Police, as necessary
20. RMHC Charleston is open 365 days a year, which includes working with Guest Services Department to rotate and cover shifts on holidays.
21. Bilingual capability (English/Spanish) is advantageous, but not required.

Specific Skills

1. Excellent communication skills to properly engage with families in stressful situations and medical crisis.
2. Ability to communicate effectively in writing.
3. Proficient in Microsoft Applications and comfortable in working with a variety of computer software and digital tools.
4. Ability to remain organized and very task oriented
5. Aptitude to work with data and reporting on various computer systems, Arreva, experience is advantageous; but not required
6. Motivating/encouraging to others around them
7. An independent worker and team oriented collaborator.
8. Willingness to work night shift and serve as leader in emergency scenarios
9. He/she must be a professional and effective team leader as well as team member to co-workers, families, volunteers, donors, board members, etc.

PHYSICAL DEMANDS

1. Sits at desk 60% of the shift. Significant physical activity at other times.
2. Near visual acuity essential for reading.
3. Hearing and speaking essential for communication.
4. Able to lift and transport up to 35 pounds.
5. Physically able to climb stairs and perform small maintenance tasks as needed.

DISCLAIMER

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the Guest Services Manager, While is it intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel or technological developments)

Job Location

81 Gadsden St., Charleston, South Carolina, 20401, United States

Position Type

This is a full time salaried exempt position.  Shift Coverage Sunday -Thursday, 11:00pm-7:00am. Health Benefits allowance as per plan.   Parking provided.

To apply, please email resume to hr@rmhcharleston.org

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Job Title: Housekeeper

Reports to:  Guest Services Supervisor

Position Summary: The Housekeeper is responsible for cleanliness of the RMH.   This role demands flexibility.  He/she is responsible for implementing the mission of RMHC Charleston under the direction of the Guest Services Supervising Manager.   Responsibilities will vary and include, but not be limited to, the following:

Job Summary

The Housekeeper will clean overnight rooms after the family checks out.  He/she will ensure the room is clean, sanitized, and stocked with everything the next family will need. This person will also assist in providing a clean, safe, well maintained, and healthy environment for the families and other team members at the Ronald McDonald House.

Primary Responsibilities                                                                                            % time

Expected Hours of Work

This is a 30-40 Hours of work regular schedule is Monday through Friday

Preferred Education and Experience

• High School graduate
• Two to four years of experience cleaning in residential and/or commercial facilities

Competencies/Skills

• Ability to relate to people of diverse backgrounds
• Willing to take on new tasks
• Ability to work with larger groups of people and to assign tasks to those in the group
• Ability to lift 50 pounds
• Takes initiative, perseveres, and has high tolerance for multi-tasking and interruptions
• Works well as a team player and provides excellent customer service to families, team members, volunteers, donors, and the public
• Positive, enthusiastic, self-starter who demonstrates the highest standards of integrity
• Hospitality: Provide excellent customer service and ensure guest satisfaction
• Familiarity with hotel operations and standards is preferred
• Industrial cleaning: Familiarity with industrial cleaning equipment and chemicals is preferred
• Maintain professional boundaries and self-care in an emotionally difficult position
• Compassion and the ability to work with families facing a health crisis or loss of a child

Physical and Other Requirements

• Frequently load and unload carts, stock shelves in the laundry and pantries, strip beds and remove laundry, use cleaning equipment and machines, and take out trash weighing up to 50 pounds.
• Perform cleaning tasks such as vacuuming, sweeping, mopping, and cleaning the kitchen
•  Background check required

DISCLAIMER

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the Housekeeper role.  While is it intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel or technological developments)

Job Location

81 Gadsden St., Charleston, South Carolina, 20401, United States

Position Type

This is a non-exempt salaried  Shift Coverage Monday-Friday, 10:00am-5:00pm. Health Benefits allowance as per plan.   Parking or Bus allowance provided.

To apply, please email resume to hr@rmhcharleston.org